Equipment service request
Tell us what has happened and how production is affected.
Provide the site, machine, make or model, fault symptoms and urgency. If production has stopped, call the service team directly as well.
Log a service request
The essential details help us assess the next step.
You do not need to diagnose the fault. Describe what the equipment is doing, when it started and whether production has stopped or is reduced.
- 01
Company and siteWhere the equipment is located.
- 02
Machine detailsType, make, model and serial number where available.
- 03
Fault symptomsWhat happened, any display code and what changed.
- 04
Production impactStopped, reduced, intermittent or planned work.
Production stopped?Call 01 257 5444 and submit the request so the details are recorded.